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Is Your Organization Experienced?


A few days ago, while reading Bruce Temkin’s excellent Customer Experience Matters blog, I came across a post announcing a new Forrester report called “The Customer Experience Journey.” In the post, Bruce included the following diagram illustrating...
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Enterprises will use social networks


In 2008, social networks exploded in popularity, but remained almost entirely a consumer phenomenon: 2008 was the year where social networking was more popular than online pornography... "In 2008, if you're not on a social networking site, you're...
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Linking Performance Appraisals to Business Plans


Performance appraisals should never be conducted in isolation of the overall business direction. It is important to link each person's goals and objectives back to the business overall goals and...
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Review: Web Form Design


It’s not hard to like a book on web forms that starts with the simple truth: “Forms suck.” Luke Wroblewski’s Web Form Design: Filling in the Blanks is quite a good book, filled with practical advice told in an engaging manner. I can’t imagine any...
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Windows Live Sync vs. Live Mesh vs. SkyDrive: Whic


The new Windows Live suite includes three different services for file storage and online synchronization. They are called Live Mesh, Windows Live Sync and Windows Live SkyDrive - all apps are available for free and you just need a Windows Live...
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Google SocialGraph API


The Social Graph API makes information about the public connections between people on the Web easily available and useful for developers. Developers can query this public information to offer their users dramatically streamlined “add friends”...
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